# AI Mystery Shopping

> Compare competitor quotes and sales follow-up, with texts, emails, and voicemails together in a mystery shop timeline.

For dealerships and dealership groups throughout the United States. A store,
also called a rooftop, means a dealership location. A vehicle shop is distinct
from each store contacted about that vehicle.

## Pricing and setup

$499/month. Includes 5 vehicle shops per month, with 6 stores per vehicle shop, and all Mystery Shopping platform features.

Mystery Shopping can be set up in under ten minutes.

Month to month. Start with the existing free 7-day mystery shop. If you are not
satisfied after your first paid shop, contact us for a refund. See the
[service terms](https://dealerdrivendata.com/terms-conditions/) for current terms.

## Features and outputs

- **Communication timeline:** Review texts, emails, and voicemails together for each shop.
- **AI communication:** Let AI follow up on pricing questions, or reply yourself by text or email.
- **Price comparisons:** Compare received competitor quotes with your pricing and share price sheets with your team.
- **Trend reports:** Review competitor pricing over time, with weekly reports emailed to your team.
- **Pricing notifications:** Receive notifications when pricing is identified in a shop conversation.
- **Shopping options:** Create vehicle shops yourself or use automated shopping for your dealership.

## Frequently asked questions

### What is included each month?

The $499/month subscription includes 5 vehicle shops, with 6 stores per vehicle shop, and all Mystery Shopping platform features. A vehicle shop is distinct from each store contacted about that vehicle.

### Can I shop my competitors?

Yes. Shop your own dealership or competitors and compare the pricing received. Each store is a dealership location, also called a rooftop.

### Can I choose the questions and reply myself?

Yes. Add the questions you want addressed for each shop. You can also reply by text or email from the communication timeline.

### Can shops receive texts and voicemails?

Yes. Shops use text- and voicemail-enabled numbers and email addresses. Received communications appear in the shop timeline.

### How many users can I have?

There is no limit on the number of users for your dealership.

### Can dealership groups use it?

Yes. Users can have access to multiple dealership locations. Each location requires its own subscription.

### How quickly can we get started?

Mystery Shopping can be set up in under ten minutes. We support dealerships throughout the United States.

## Getting started

- [Request a demo](https://dealerdrivendata.com/#demo).
- [Contact the team](https://dealerdrivendata.com/contact) about setup and current terms.
- [Product page and pricing](https://dealerdrivendata.com/shop/features#pricing).
- [Compare products](https://dealerdrivendata.com/products).

Public product facts reviewed: 2026-10-09.